By rule of thumb, SLAs (Service Level Agreements) in an Ondemand Software Testing Factory (OSTF) must be defined upfront the Ondemand service starts. This is the way the client and the factory could know if the service both are expecting is in the right way, otherwise a tunning should be activated on the road.First of all, a contract must be stated, and on this SLAs are defined (among other important things), all the game rules are stated here!, then a pilot project is defined and agreed, the pilot last the enough time to realize we are already to start, the client to send out the work, and the factory to work it remotely.
The SLAs that must be defined on an Ondemand Software Testing Contract are at least the following:
- JIT, Just in Time
- DRE, Defect Removal Efficiency
- OB, On Budget
- OTD, On Time Delivery
- DDE, Defect Detection Efficiency
1 comment:
In some companies, they are also known as "Critical to Quality" (CTQ).
Nice article.
Che.
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